Sound Problems/Firewalls

Situation: You open the dialer, connect with the other person, you can hear them but they can't hear you

Sound Problems usually have to do with a firewall or spy ware program. Because of the way our Dialer transmits its data (sound and such) some firewalls treat it like a virus or malicious package, hence the blocking.

If you are having trouble with the sound quality of your dialer, please download the walk through for your windows firewall.

Windows Firewall Walkthrough

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Windows Vista

Situation: You open the dialer, connect with the other person, you can hear them but they can't hear you

If you have Windows Vista, you need to sync your Dialers sound settings with that of your computer, Please download the link below for a walk through.

Windows Vista Sound Syncing

Window Vista Stand Alone Mic

Situation: You open the dialer, connect with the other person, you can here them but they can't here you

This problem is common in windows vista, even though the headset has the same connecting points as a stand alone mic, this operating system can't recognize the analog headset... we suggest that you buy a cheap "stand alone" analog mic, from such companies like CyberAccustic, and can be found in most stores (walmart, target..ext) They usually range in price from $5 - $15.

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Headsets
We suggest that you use a "USB" enabled head set. They have better sound quality.
If you are using a regular analog headset, and you can't hear anything, we suggest that you check the connection your headset has with the computer.

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Other Reasons for Dialer Malfunction

If you are going to the corporate website and downloading the generic dialer, you will not be able to access the free VOIP service, please reference one of our agency owners.

If you are using a Satellite company to access your internet
If you have other VOIP programs running such as Skype or Vonage
If you have dial up internet service, anything with a 56k modem or slower will not work

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